Forthcoming Events

Each year, member organisations are entitled to places at each of the following events and activities:

2017-18 Workshop Programme

The workshop programme is designed to provide the opportunity for members to be involved in the research programme and also to be updated on relevant issues of interest to them.

Centre meetings will typically include expert presentations, practitioner briefings and working sessions. We also target to hold some of our workshops on member premises. Part of the workshop is then given over to the host member providing the opportunity to demonstrate their particular approach to customer management to the full membership.

The 2017-18 schedule is as follows:


2017 Annual Conference - The 12th Henley Conference on Customer Management

The 12th Annual Conference of the Henley Centre for Customer Management will be held at the Henley Business School on October 12th, 2017.

For this Practitioner's Conference we typically have put together a rounded agenda consisting of leading academic and research speakers, complemented by business leaders from some of the leading practitioner companies in the world of Customer Experience.

Regatta Week Conference

This event will be held at Henley Business school on July 6th, 2018 and marks the conclusion of the 2017-18 programme. Once again we will be hosting a morning conference followed by lunch and the opportunity to cruise into Henley and back along the regatta course.

Other Events

Professor Moira Clark and other members of the Henley team organise and/or speak at a number of events each year. Details of such events will be posted here when available.