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Forthcoming Events

Each year, member organisations are entitled to places at each of the following events and activities:

  • A programme of one-day workshops (see below). For each workshop, members are entitled to three places.
  • An annual conference (October 24th, 2019) and a Regatta conference (July 3rd, 2020). For these events, members are entitled to one free place and attract a preferential discount for additional places.

2019-20 Workshop Programme

The workshop programme is designed to provide the opportunity for members to be involved in the research programme and also to be updated on relevant issues of interest to them.

Centre meetings will typically include expert presentations, practitioner briefings and working sessions. We also target to hold some of our workshops on member premises. Part of the workshop is then given over to the host member providing the opportunity to demonstrate their particular approach to customer management to the full membership.

The 2019-20 schedule is as follows:

  • Planning workshop (September 26th, 2019)
    This workshop gives all members the opportunity to suggest topics and issues that will be considered as possible research topics or as presentations topics for the rest of the 2018-19 programme.
  • Member visit / workshop (November 28th, 2019)

    We are delighted that the Co-op have offered to host this workshop at their Manchester offices.

    • The morning will be organised by the Coop
    • In the afternoon, HCCM will arrange the agenda and we will invite a couple of guest speakers

    An opportunity for a member to host a visit together with presentations from guest speakers (industry and academic) and an update on the research programme.
  • Member visit / workshop (February 27th, 2020)
    An opportunity for a member to host a visit together with presentations from guest speakers (industry and academic) and an update on the research programme.
  • Final workshop (May 28th, 2020)
    A review of the 2019/20 programme with presentations of the results from research projects together with presentations from guest speakers and an outline of the following year's programme.


2019 Annual Conference (October 24th, 2019) - Creating Meaningful Customer Experiences in a Changing Landscape

The 14th Annual Conference of the Henley Centre for Customer Management will be held at the Henley Business School on October 24th, 2019.

Join us and hear from a world class panel of speakers hosted by Professor Moira Clark.

You can find the full conference programme at Conference Details.

To register for the conference go to online registration.

Regatta Week Conference (July 3rd, 2020)

This event will be held at Henley Business school on July 3rd, 2020 and marks the conclusion of the 2019-20 programme. Once again we will be hosting a morning conference followed by lunch and the opportunity to cruise into Henley and back along the regatta course.

Other Events

Professor Moira Clark and other members of the Henley team organise and/or speak at a number of events each year. Details of such events will be posted here when available.

Associated Henley Business School Programme

"Achieving Success in Strategic Customer Management"

To achieve excellence in customer management an organisation must become truly customer-centric. It must strive to understand the factors that affect a customer’s experience of the organisation and its products and seek genuine, original insights into the needs and behaviours of those customers.

This course is scheduled on an ad-hoc basis to meet demand. If you are interested in the possibility of attending please click on ‘contact us' and send an email request.