Join your host, Professor Moira Clark, and a world-class panel of speakers drawn from Academia, specialists and leading practitioners. This is an opportunity to gain valuable insights into customer engagement strategies.
You can find out more about the conference below. For full details, take a look at the full programme to see what is in store for our delegates.
Every year the Henley Centre for Customer Management at Henley Business School hosts a conference with a difference.
We put together a rounded agenda consisting of leading academic and industry speakers, complemented by business leaders from some of the foremost practitioner companies in the world of customer experience.
Our conference facility is designed to provide an informal atmosphere for a select group of engaged delegates (maximum capacity is approx 100 seats).
The result is a great day of learning and the opportunity to network with like-minded individuals from a wide range of organisations.
In addition to hearing from Professor Moira Clark we are delighted to welcome a great panel of speakers who will be presenting their informed views as recognised commentators or their practitioner case studies demonstrating their own customer focused approaches and how they listen to the voice of the customer. Hear from:
Chief Data Scientist, Starcount
Chief Marketing, Innovation & Strategy Officer Rentokil Initial
Managing Director, Customer Experience at Ipsos MORI
Director, Digital Services at OP Financial Group, Finland.
MD, Corporate & Consumer at Simplyhealth
Director, SAAS Customer Success at Oracle
Professor of Strategic Marketing, Henley Business School
Such a diverse group of speakers, I learnt so much.
Thank you for the wonderful conference!
High quality venue & event.
In 2018, the end of year conference had a brilliant line up of speakers and the whole event was a real highlight of the year.
The venue was absolutely stunning and it was lovely to be able to experience it. The overall event was fantastic and I got a lot from the conference ... a lot of fun and a great networking opportunity.
Really good range & quality of speakers with the willingness to share, relaxed style to day. Really great.
Marketing Director, Direct Line
CEO, The London Wildlife Trust
Global Head and SVP, Oral & Skin Health, GSK
Head of Shopper Experience, Musgrave Retail Partners
Founder and CEO, GDR Creative Intelligence
Retail Director, Harrods
Chief People Officer, Heathrow
Chairman, The Timpson Group
Chairman, The Financial Services Club
Emeritus Professor, Stockholm Business School
Head of Customer Experience, Sainsbury's
EMEA Head of Consumer Goods Strategy, Facebook Inc.
Customer Director, Dunelm
Vice President, Corporate Relations, McDonald’s Corporation
Chief Executive, Ipsos MORI
Director, Category Leader, Amazon.co.uk
The "Greenlands Campus" is a gorgeous Thames side campus just outside of Henley-on-Thames.
Records indicate that there has been a house on our Greenlands site for 500 years, although the house would have originally been much closer to the river.
Greenlands has been home to a series of notable families and individuals throughout its lifetime. These include Thomas Chaucer, son of Geoffrey Chaucer; Robert D'Oyley, Sheriff of Oxfordshire in 1573; Bulstrode Whitelock, Oliver Cromwell's Ambassador to Sweden and most recently WH Smith, who bought the existing house in 1871. Queen Elizabeth I is also known to have visited on more than one occasion, most likely when staying at her royal palace in Reading.
The site became the home of a new Administrative Staff College in 1946, first welcoming students in 1948. In 1952, after the unexpected death of Viscount Hambleden from whom the College leased the site, an opportunity to purchase Greenlands' 30 acres arose. The College was renamed Henley Management College in 1991, and following the 2008 merger with the University of Reading became Henley Business School.
Today, the world-ranked Henley MBA, The Henley DBA and our executive education programmes are delivered at Greenlands.
You can find directions to Greenlands at How to find us